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Starling Bank Returner Programme

Starling-Bank_Logo_Horizontal_900x300 (002)

Location: UK and Ireland: London, Cardiff, Southampton and Dublin

Opportunity: 6-month returnship

Start date: Spring 2023

Apply by: 3 February 2023

Starling Bank is launching their second returner programme with exciting opportunities in Tech and Engineering, Banking, Corporate Functions and Operations. The programme is targeting experienced professionals looking to return to work after an extended career break of 18 months or more.

What you can expect

  • The programme offers a professionally paid placement of 6 months starting in Spring 2023, with the strong possibility of an ongoing role at the end of the assignment.
  • Positions are for professional level roles across the bank and will be located in London, Cardiff, Southampton or Dublin (locations for each division are listed below).
  • In addition to the Career Returners Coaching Programme support you will receive from Women Returners, Starling will partner you with a mentor and buddy to support your return to work and help you to develop your internal professional network.
  • Flexible working options are available depending on the role.

During your career break you may have been working on a small-scale basis to fit around your other commitments or have not done any paid work for a number of years.  Applicants must have the right to work in the UK.

Opportunities on the programme

Technology and Engineering – Cardiff, London, Southampton or Dublin

They are looking for fantastic technologists from a variety of backgrounds and with a range of skills to join a dynamic and agile team of technologists, entrepreneurs, designers, brand and customer experts with a flat structure in building a next generation bank. They currently have roles available across:

  • Engineering
  • Security
  • Data

Requirements:

  • A can-do attitude, belief in Starling’s vision, and a willingness to roll-up your sleeves and get stuck into anything and everything
  • Their main hiring priorities are currently engineering, data and security – they don’t have a long list of requirements where specific skills and experience are concerned – instead, all that they ask is that you are a skilled, caring, invested and passionate technologist!
  • They want to hear from people who love building things, creating new stuff, learning new technologies and skills and working with other great people across all different teams to support Starling’s growth

Banking – London, Cardiff or Southampton

The Banking team designs and implements the right support for their personal and business customers and ensure they meet the needs of their growing customer base and product suite. You will help them build the bank – ensuring they can support new products and manage the complexities that come with rapid growth.

The role will be a mix of operations, strategy, analysis and project work to support Starling’s customers and the growth of their business. This is a fantastic opportunity to learn and make an impact quickly with the strong possibility of a permanent role at the end of the placement.

Requirements:

  • Banking or commercial / business, project management, consultancy, fintech or other start-up experience preferred
  • Customer-centric problem solver with can-do attitude
  • Passionate about building a better banking offering
  • Strong process and analytical mindset
  • Outstanding communication skills both verbal and written
  • Ability to work in a fast paced environment and quickly adapt to change
  • Good understanding of banking customer needs preferred

Corporate Functions – London, Cardiff or Southampton

The Corporate Functions cover a wide range of teams, including Risk and Compliance, Finance, People (Human Resources), Legal, Facilities and more. The Corporate Functions will continue to grow to support the expansion of their business, so they are always looking for talent to join them!

Every day at Starling is different – they’re looking for someone who is collaborative, curious, proactive and thrives on working in a fast paced environment.

Requirements:

  • Experience in a Corporate Functions role, ideally within the banking or FinTech space (Corporate Functions include Risk and Compliance, Finance, People (Human Resources), Legal, Facilities and all other central services)
  • Customer-centric problem solver with can-do attitude
  • Strong process and analytical mindset
  • Outstanding communication skills both verbal and written
  • Ability to work in a fast paced environment and quickly adapt to change

Learning & Development Assistant – Cardiff

The People team deals with all aspects of their employee journey – talent acquisition, employee onboarding, talent management, total rewards and employee experience and culture.

They are dedicated to finding fantastic people and creating an enjoyable working environment where employees can thrive, grow and develop (plus all the legal/regulatory stuff underpinning that). To support their growth, they are now looking to grow their Learning and Development team.

This role is responsible for managing the scheduling of training and supporting the delivery of other activities associated with talent, learning & development and inclusion.  Key responsibilities include:

  • Manage the scheduling of training including but not limited to induction, core customer skills, people skills and management capability.
  • Work in partnership with the L&D team, to ensure training records are managed appropriately and ensure they’re stored correctly.
  • Manage the feedback process, identify themes and areas for improvement.
  • Activities will include creating the annual training timetable, working with the T&L Advisor to ensure events are created on the LMS, manage diary invites and all other logistics for participants as appropriate.
  • Manage room bookings either internal or external venues if appropriate.
  • Support the broader T&L team on additional project areas as appropriate including talent, leadership / management development and D&I.

Requirements:

  • Experience of operating in an L&D team ideally
  • L&D / Training administration experience is essential
  • Experience of working with G-Suite
  • Excellent administration skills, attention to detail, planning, communication and collaboration skills
  • Project experience also helpful
  • Excellent MS Office / G-Suite Skills
  • Excellent administration skills, attention to detail, planning, communication and collaboration skills
  • Project management experience is helpful

Operations – Cardiff or Southampton

Starling Bank is open to candidates with different operational backgrounds and focus. They will scope the role around the successful candidate’s experience, so they want to hear from you if you’re passionate about providing an excellent customer journey alongside creating a highly engaged workforce. The application form will capture your interests and which teams you’d like to work with!

Your main responsibilities will include:

  • Demonstrating strong People and Operational Leadership skills
  • Positively influencing and contributing to the team culture
  • Actively improving the customer journey and customer satisfaction
  • Proactively seeking solutions to potential issues and making recommendations for improvement
  • The ability to accurately report and analyse data, particularly net promoter scores (NPS), in order to make recommendations and improvements
  • The ability to deliver results and work effectively in a rapid growth organisation

Requirements:

  • Strong interpersonal skills
  • Excellent written and verbal communication
  • Experience working at management level in an Operations Team
  • Knowledge of process improvement in relation to the Customer Experience/Customer Journey
  • Business Acumen and the ability to use and analyse data in order to make recommendations.

Benefits

  • 25 days holiday (plus take your public holiday allowance whenever works best for you)
  • An extra day’s holiday for your birthday
  • Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
  • 16 hours paid volunteering time a year
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships

About Starling Bank

Starling is a leading digital bank on a mission to disrupt the banking industry. They’ve built an app with smart money management tools to help customers live a healthier financial life. They also offer ground-breaking B2B banking and payments services.

Starling is a fully licensed UK bank, with the culture and spirit of a fast-moving, disruptive technology company. They’ve won the Best British Bank award five years running, and now employ more than 2,300 people across their London, Southampton and Cardiff offices. Since their launch in 2014, they’ve surpassed 3 million accounts in total.

Every day at Starling is different. Starling is looking for people who are collaborative, curious, proactive and who thrive on working in a fast-paced environment. Everyone at Starling gets the chance to own interesting things from day one, and they’re told one of the best things about working there is the ability to achieve a lot in a short space of time.

You may be put off applying for a role because you don’t tick every box. Forget that! While they can’t accommodate every flexible working request, they are always open to discussion. So, if you’re excited about working with Starling Bank, but aren’t sure if you’re 100% there yet, get in touch anyway. They are on a mission to radically reshape banking – and that starts with their brilliant team. Whatever came before, they are proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and they are proud of their ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

How to apply

For more information and to apply, please visit the following links:

Technology and Engineering

Banking

Corporate Functions

Learning and Development Assistant

Operations

The closing date for applications is 3 February 2023.

If you have any questions feel free to contact the Starling team on jobs@starlingbank.com